FAQ & Service Boundaries
We are a standards and trust platform, not a travel agency or a packaged-tour operator. Booking happens in the BANLV HELPER mini-program.
What exactly is BANLV HELPER?
A standards and trust platform. We define the review criteria, verify creators and present them clearly. The experience itself — walking an old lane, telling the story of a neighbourhood, sharing a craft — belongs to a local Helper who actually knows the place. We are not a travel agency and do not operate packaged tours.
What is the difference between the two creator tiers?
Platform-managed Helpers are recruited, trained, certified and assessed by us; we stand behind the service standard and aftercare. Independent creators register openly and publish personal experiences; only reviewed and tagged profiles appear publicly. The two tiers are shown separately throughout the site, including in the directory.
What does a Polar Bear level (L1–L4) mean?
It is a review outcome, not a self-declared badge. Alongside a verified status and preset domain tags, it forms the three-part tagging set. Untagged applicants never appear in the public directory, cannot log in, and are not counted in any published figure.
How do I book an experience?
This website is for discovery and recruitment only. Reservations and payments are handled in the BANLV HELPER mini-program / official account. Every booking button on this site clearly states that it leads off-site.
I live outside mainland China — can I register?
Yes. If service is not yet open in your city, your application joins the candidate pool. Registration does not guarantee bookings; availability is subject to platform notice. We do not promise work or income to overseas Helpers.
What numbers do you publish?
Only safe, structural indicators: cities opened, tagged creators, total applications and domain coverage, all dated and all counted from reviewed, tagged records only. We never publish delivery counts, certification rates, average order value, refund rates or activity churn.
How is my application information handled?
We collect only what the review requires, record your consent, and keep credential files in a private storage bucket that is never publicly readable. You can see the notice and consent wording on the application form before submitting.